Wednesday, February 2, 2011
Fast forward to last week. In a missive from the DMV came the notice that Steve, now a felon, was not to drive as his drivers license had been suspended due to failure to appear and non payment of fines and any other number of sins. If you know Steve imagine how he took that. If you don't, well even the dogs scuttled off. Anyway I tried in vain to find all the paperwork for the "incident" and having no luck in that venture proceeded to try to contact the WA state courts to get the problem sorted out. For forty-five minutes I redialed the phone number I found online and in the process ate up valuable minutes on my mobile and got the same busy signal. Eventually I gave up on Washington and turned to the CA DMV system and again with the redial and busy signals for another twenty wasted minutes till I did persevere and actually reach the single live person employed by the department of motor vehicles who is immune to customer outrage and has to speak to the great unwashed who have the fortitude to wade through the morass of phone options which lead you in a circuitous route to live body person. This person rarely receives any awards for outstanding customer service.
In the meantime, since I am woman and am capable of the phenomenon of multi tasking, I researched and located the the receipt online from the Clark County municipal and district (WA state) courts indicating the fine had indeed been paid and the case was in fact...closed. Which is a conundrum since Steve was now on the lam and wanted in two states. Thank God I wasn't driving. So I talked to the live body at DMV, she agreed Steve was a wanted man and suggested I fax all the stuff regarding the crime including the print out that stated the fine had been paid, the case #, Docket #, Drivers License #, Violation date, and send same to "CA DMV - pay violations" and indicate the fax should go to the attention to "Out Of State Team". I did that and feeling rather disgruntled dismissed it as a job well done.
Not so quick my pretty. Yesterday because he works for the county and has nothing better to do, Steve had his friend the cop run his DMV record So anyway this is the email I received from the wanted man.